Dell has just released a tool to remove the offending services that could cause serious trouble. Technical details can be found at the link below, but what you need to do if you're using a newer Dell computer is run the tool to fix the problem.
Click the link, then open the document. It will open in Microsoft Word, OpenOffice Writer, LibreOffice and most other word processing software that can read current formats. If you don't have a program on your computer that can open current formats, let's talk - there are free solutions.
Click the link to download, then run the tool. Always download a file to your computer before running it, so your antivirus software can check it first. If you simply click "Run" when prompted during download, you're taking an unnecessary chance of infecting your computer.
The tool only takes moments to run, so please do this right away. Or, watch for a prompt on your computer screen from Dell to install a fix. That may take longer.
If you want me to do this for you, contact me with a good time to connect to your computer via remote. Please don't let this go by without acting.
http://en.community.dell.com/dell-blogs/direct2dell/b/direct2dell/archive/2015/11/23/response-to-concerns-regarding-edellroot-certificate
Cathy Contant cathy@cathycom.com 315-573-4905
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