Still using a roadrunner.rr.com email account? Are you getting fed up with it working only some of the time, whether you use the old Windows Live Mail (WLM) or the TWC email portal? Please don't change any settings - it's them, not you.
For weeks - ok, actually well over a year - Time Warner's email system has been unreliable. And if you're still using the no-longer-supported Windows Live Mail you're really out of luck.
When you call TWC/Spectrum for support you'll likely be redirected to the web mail site to manage your email. TWC/Spectrum actually admits the web mail portal is down... a lot. Of course, all those messages you've carefully sorted and filed for years will be left behind in the old Windows Live Mail program. Which will still allow you to see the messages until your computer crashes or you change computers. We can't even install Windows Live Mail anymore, so it's probably time to make the move to something else.
TWC/Spectrum may also try to send you to "Microsoft" or a third-party support company. Try really hard NOT to connect with such people - you'll probably be pressured to pay for support and they can't do anything to fix TWC/Spectrum's email issues, which - in fact - is the problem in the first place.
You can use Mozilla Thunderbird, which is probably the most similar to WLM, but importing contacts and messages is an adventure and by no means guaranteed to work. And, you're still relying on TWC/Spectrum to get their email act together.
You can set up a Google/Gmail account and either start using the new Gmail address or attempt to pull your TWC email through it - a solution that's worked well for years. Lately, it's been almost impossible to make it work without errors.
You can change to another email provider such as the Outlook Web App (Microsoft - used to be Hotmail), or Yahoo, or any other email service you like. Be aware that any free email service (such all the ones I just mentioned) owes you no support - you're not paying them. So, you either figure it out yourself, plow through the Help articles or search online for answers to your questions. Remember, if you have a roadrunner.rr.comemail account, you're paying for the service and have the right to expect support. That's not working very well these days through Time Warner/Spectrum.
Want to talk about your options? Contact me at cathy@cathycom.com or 315-573-4905
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